Flat email and SMS revenue
A flat channel is usually a channel nobody is working on
DTCSuite comes with someone whose job that is, an all-in-one retention marketing platform for ecommerce brands with a forward-deployed marketer on your account.
+39%
more email-driven sales than the Sendlane year
+15%
more email-driven orders over the same period
2x
lifetime value growth after leaving Klaviyo
The problem
The vendor relationship stopped being a partnership
The platform works well enough, but nobody on the other side is looking at the account. Support answers tickets instead of proposing ideas, and the brand is left to figure out its own roadmap while revenue sits flat.
What we hear from brands
Current email and SMS agency is underperforming, unhappy but too stretched to act, says a nine-person team at a baby-carrier brand.
Reliance on multiple underperforming agencies, with funnel leaks affecting conversion and retention, reports a live-plants ecommerce brand.
Email performance is declining amid fierce competition, and current flows only cover basic cart and browse abandonment, notes a niche fragrance retailer.
The new way
Segmentation that works without stacking exclusions
Instead of layering workarounds onto unreliable filters, DTCSuite's segmentation lets marketers build the audience they actually mean. Within a few months of switching, Blue Q's program had grown from a weekly blast plus two flows into coverage of the whole customer lifecycle.
How it works
One marketer, one plan, one smooth switch
Sign off on the roadmap
Your forward-deployed marketer maps the migration to your goals, then asks for your approval before touching anything.
Everything moves without a gap
Your old stack remains active while data, segments, and campaigns get rebuilt, so there is no downtime for your team or your customers.
Weeks, not months, to go live
Growing brands land in two to four weeks. Nine-figure, more complex accounts take three to seven weeks.
The platform
What the platform knows about a shopper
Orders, browsing, campaign response, and offline touchpoints land in the same profile as they happen. Nothing waits for an overnight job, so the segment a campaign uses is the state of the customer right now.
Including
Your forward-deployed marketer
Escalation without a ticket queue
A shared channel means a problem is described once, to the person who already knows the account, and the answer comes back in minutes rather than business days.
Shared Slack channel with your marketer
5-minute response time versus 72 hours elsewhere
No first-line triage before you reach someone who knows you
Replace your stack
"Each tool we replaced now works better than before"
That is how one E-commerce Director described consolidating onto DTCSuite. Replacing a scattered stack is not about losing functionality. It is about getting the same jobs done from one unified customer profile instead of several disconnected ones.
Replaces
Klaviyo
Yotpo
Rebuy
Take the platform tour first
See the CDP, the journeys, and the modules in action before you schedule a single call.